cahaya 4d Platform Privacy Notice
This page describes what we collect when you use cahaya 4d and how we keep that data protected. We operate an online gaming and sportsbook service available where local law permits. Our approach to your information is straightforward: we collect only what we need to verify your identity, process your transactions, and support your account.
We at cahaya 4d take data security seriously. Your personal details—email, payment information, and account history—are stored on encrypted servers and shared only with processors we trust. We do not sell your data to third parties. This notice explains our practices in plain language so you understand exactly what happens to your information on our platform.
Our service spans supported jurisdictions across Southeast Asia, including Jakarta, Surabaya, and Bandung. We handle account inquiries in English during standard business hours and maintain clear policies on data retention and your rights to access or delete your information.
What we collect on cahaya 4d
We collect your email address, full name, date of birth, and phone number when you open an account. During identity verification, we request a government-issued ID and proof of address—typically a utility bill or bank statement. These documents are scanned and stored securely; we do not retain physical copies.
When you deposit funds, we record the payment method you choose—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet. We log the amount, timestamp, and transaction reference. This data helps us process withdrawals and detect fraud.
We track your activity on cahaya 4d: which games you play, your session duration, and your account balance. We also record your IP address and device type. This information helps us improve our platform, troubleshoot technical issues, and comply with anti-money-laundering regulations.
We do not collect your location data, browsing history outside cahaya 4d, or any biometric information. We do not use cookies to track you across other websites.
How we use your data on cahaya 4d
Your email and phone number are used to send account notifications—login alerts, deposit confirmations, and withdrawal status updates. We may also contact you about service changes or security issues. You can opt out of marketing emails at any time.
Your identity documents are used solely for Know Your Customer (KYC) verification. We compare your submitted ID against our verification partner's database to confirm you are who you claim to be. This step is mandatory under anti-money-laundering law and protects both you and cahaya 4d.
Payment data is shared with our payment processors—the e-wallet providers and banks that handle your deposits and withdrawals. These processors operate under their own privacy policies and are bound by confidentiality agreements with us.
Your gameplay data helps us understand which games are popular, detect technical bugs, and calculate fair payout rates. We do not use your data to profile you or make automated decisions about your account eligibility.
Your rights and our commitments on cahaya 4d
You have the right to request a copy of all data we hold about you. Contact our support team in English, and we will provide a summary within 14 business days. You can also request that we correct inaccurate information or delete your account and associated records, subject to legal retention requirements.
We commit to keeping your data secure. Our servers use industry-standard encryption (TLS 1.2 or higher). Access to your personal information is restricted to cahaya 4d staff who need it to process your requests. We conduct regular security audits and respond to any suspected breaches within 48 hours.
Our servers may sit outside your jurisdiction—some are hosted in Singapore or Malaysia. By using cahaya 4d, you consent to this cross-border transfer. We apply the same security standards regardless of server location.
If you have questions about this privacy notice or wish to exercise your rights, email our support team. We operate in English and aim to respond within two business days. Our service is available only where local law permits; you are responsible for verifying that access and use comply with your jurisdiction's regulations.